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Besties Pocket Hug Set, 10 Lovely Animal with 10 Palm-Sized Cards
Product Occasions:
- Encouragement Gift
- Friendship Gift
- Thoughtful Gift
- Uplifting & Inspirational Gift
- Birthday Gift
- Sympathy Gift
- Small Token of Strength & Support
Product Features
• Exquisite Design & Quality ✨: A delightful keepsake crafted with premium materials, perfect for carrying a little piece of your heart wherever you go.
• Personal Touch Included 💌: Every token comes with a gift card for your handwritten note, so you can share your personal message of care.
• Compact & Meaningful 🎒: Small enough to slip into a pocket, purse, or wallet – a daily reminder that you’re never far from someone’s thoughts.
Product Details
Each pack includes 10 little 3D resin animals and 10 cards
Material: 3D resin and paper
Packaged affixed to a 4”x6” card (affixed with removable glue dots) with the theme” I love you berry much” and the following phrase: “Hard to find supportive uplifting and always close to your heart.
We offer FREE SHIPPING over $50 worldwide! Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at Vip@mountova.com if you believe you have provided an incorrect shipping address.
Returns:
By placing an order on MounTova Store, you are responsible for the cost of return shipping back to MounTova Store. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
MounTova Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at Vip@mountova.com.
Cancellation
You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Vip@mountova.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us here Vip@mountova.com.
Shipping
To return your product, you should email us at Vip@mountova.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
