FAQs – MounTova Skip to content

Frequently Asked Question

We’re always here to help! If you have more questions, feel free to contact us directly. Happy gifting!
1. What delivery options do youoffer? Plus

We offer both standard and express
delivery. Standard delivery typically takes 3-9 business days, while express
delivery ensures your order arrives within 5 days. Same-day delivery might be
available for select locations; please check with us for availability.

2. What types of payment methods doyou accept? Plus

We accept all major credit and debit cards,
as well as digital payment options like PayPal, Credit Card. For other payment
methods, please contact us directly.

3. Can I cancel or modify my orderafter placing it? Plus

Yes, you can modify or cancel your order if
you contact us within 24 hours of placing it. For urgent changes, please call
us directly, and we’ll do our best to accommodate your request.

4. Do you provide corporate or bulkordering options? Plus

Yes, we offer corporate and bulk ordering
for events, office decor, or client gifting. Please contact us to discuss your
requirements and get a personalized quote.

5. How do I track my order? Plus

Once your order is shipped, you’ll receive
a confirmation email with a tracking number. You can use this number to track
your delivery status online.

6. What should I do if my flowersor gift card arrive damaged? Plus

We take great care to ensure your items
arrive in perfect condition. If there's any issue with your order, please
contact us within 24 hours, and we’ll gladly replace the damaged item or
arrange a refund.

7. How far in advance should Iplace my order for special events? Plus

For special occasions like weddings or
large events, we recommend placing your order at least 2-4 weeks in advance to
ensure availability and customization.

8. Do you have a return or refundpolicy? Plus

Since flowers are perishable, we’re unable
to accept returns. However, if there’s an issue with your order, please reach
out, and we’ll make it right. For non-perishable items like gift cards, refunds
are subject to our terms and conditions.

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